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Job offer Hotel business, catering

Job title : ASSISTANT SPA MANAGER

Internal reference : ASSPAM1
PUBLICATION DATE : 11-02-2019
Company: Constance-Belle-Mare-Nouveau-261017-Final-1509004704.jpg

Constance Belle Mare Plage
Number of positions : 1
Type of contract : Full time
Location : Belle Mare
Profile : Woman / Man
Experience : More than 2 to 4 years
Study level : SC or BAP
Salary : Not communicated
Languages : French Good
English Good
BUSINESS SECTOR : Hotel business, tourism, catering, leisure
Moderated by : HR Manager
 
 
Job Brief
The Assistant SPA Manager is responsible for the daily Spa Operations and to supervise the Spa & Fitness team members while maintaining the highest quality of service in the different section of the Spa Department.

Duties

To assist with all day to day Spa operations in conjunction with the Spa Manager
To assist the Spa Manager in achieving objectives set by the General Manager & Resident Manager
To act as leader in absence of the Spa Manager
To monitor quality control for each and every aspect related to the Spa Operations
To ensure all clients services are being carried out in a professional, correct and efficient manner
To set new standard/protocol or review existing ones where needed and ensure staff adheres to it in order to provide the highest level of customer service
To assist in upgrading Spa facilities where necessary and make recommendations for updating and improving the Spa’s services and facilities in general
To constantly seek for guests feedback in order to determine the level of guests satisfaction
To promote and practices excellent client services and ensure all staff are doing the same
To optimize revenue and assist in retail marketing and special promotions
To ensure a regular and efficient communication with the Spa Manager and take subsequent action in order to ensure that each and every incident does not repeat itself
To ensure all communications, instructions, objectives form the Spa Manager are properly cascade down to all team members
To foster a positive work environment
To consistently lead the team by example and motivate all staff by creating a strong team spirit
To Motivate employees and correct performance issues in a timely manner
To Supervise the yearly training calendar and monitor outcome
To identify all training needs and ensure each and every need look into the provision for appropriate training is made accordingly
To ensure that Standard Operating Procedures, rules and regulations are consistently adhered to by all staff members
To work closely in collaboration with the Uspa Head Therapist and Head Receptionist in order to optimize team performance
• To ensure that the highest level of hygiene and cleanliness are maintained in all areas including reception area, gardens treatment rooms, wet area, fitness, staff area, store etc.
To ensure all equipment’s and accessories are kept in good working condition
To ensure linen are provided in a good quality according to health & Safety
To implements, monitor and enforces safety standards
To closely monitor all products inventory and request orders accordingly
To review processes where necessary in order to monitor cost saving and eliminate wastage in all fields
To carried out high quality and consistent treatments for the hotels guests when required
To ensure the Spa team members commissions and TMS are properly recorded and monitored
Any other operational and managerial duties can be assigned by the SPA Manager
Experience

A minimum of 5 years’ experience in the hospitality industry on a similar position
Experience working in top of the range large luxury resorts of over 180 rooms with refined services for the discerning and demanding traveler.
Qualifications

HSC/Diploma holder OR equivalent

Language

Fluent in English and French, both verbal and written
Any additional language (German, Chinese, etc) will be an advantage.


For more information, please call us on : 402 2600

To apply :

Please apply online : www.constancehotels.com/careers

Contact : HR Manager

Web : www.constancehotels.com/careers (for information)
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