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Job offer Aviation, leisure and tourism activities

Job title : Business Travel – Trainer(Mauritius)

Internal reference : R1056704
Company: CONVERGYS-FACEBOOK-1510290387.jpg

CONVERGYS (Mauritius)
Number of positions : 3
Type of contract : Full time
Location : The Cube - Cybercity Ebene
Profile : Woman / Man
Experience : More than 4 to 6 years
Study level : Degree (Bachelor Degree...)
Salary : Not communicated
Languages : English Bilingual
French Bilingual
BUSINESS SECTOR : BPO, Call Center, Customer and Business Services
Moderated by : Ludovic Ditjacques
Business Travel Consultant – Trainer

Join one of the world’s leading Business Travel organisations, working form our new Business Travel Centre. The Trainer is personally accountable for delivering an excellent training on customer experience within the Business Travel Consultant team in the most cost effective manner, making recommendations and implementing business improvement models.

Each year our client helps thousands of companies in over 60 markets to better manage their travel programmes by providing modern solutions and exceptional service. Unique in the market, our client operates like an agile and entrepreneurial start-up, voted the #1 Best Place to Work in the UK by Glassdoor 2 years running.

You will have experience with training a team of Travel Consultants and have excellent working knowledge of a Travel GDS System such as Amadeus, Galileo, Worldspan or Sabre.

• Under the guidance of the Training Manager, the Trainer will facilitate the training of classes as required
• Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
• Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities for technical, customer service, and sales accounts
• Evaluate the performance of agents using tools available such as assessments, playbook observations, etc. and provide recommendations under the guidance of the Trainer and Training Manager
• Convey timely performance information to the Trainer and Training Manager throughout the training process/cycle
• Accountable for achieving individual training performance metrics
• Facilitate transition of trainees from training to production environment, ensuring competency levels meet business needs
• Maintain current product knowledge for each account by taking calls, attending team meetings, and side-by-side observations
• Participate in Convergys and client training sessions as required
• Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.
• Participate in a positive learning culture under the guidance of the Training Manager to include identifying and communicating areas for curriculum development/enhancement opportunities

Personal Success Profile:
• 3 - 5 years’ relevant experience in a Travel Consultant training support function (preferably in a contact center) with excellent working knowledge of a Travel GDS System (ideally Amadeus)
• Bachelor's Degree in related field from a four-year college or university with less than two years of relevant experience preferred
• Strong communication skills, both written and verbal
• Proficient in Microsoft Office
• Ability to multi-task, prioritize, and meet timelines on deliverables
• Self-starter, sense of urgency, and works well under pressure
• Strong attention to detail
• Sense of professionalism and ability to develop relationships

What Convergys Offers You:
• Competitive annual salary
• 20 days annual holiday + 9 statutory days entitlement
• Convergys discount website with various offers against high street brands
• Excellent company benefits including pension, life assurance, VHI medical plan and discounted phone plan to name a few

About Convergys:
Convergys is a global contact centre business, with more than 125,000 employees working from more than 150 locations in 31 countries around the world. Our clients are many of the most recognisable brands in the world, and our success is thanks to our people who manage billions of customer interactions every year. We’re always looking to add positive, motivated individuals to our team – people who are eager to learn our business, grow in their careers and advance within our company. Does this sound like you?

Email :

Contact : Ludovic Ditjacques

Web : (for information)

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