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Job offer Reception, call center agent, Hotline, after-sales service, sales management

Job title : Customer Care Executive

Internal reference : CCE
PUBLICATION DATE : 13-02-2020
Company: logo3-Tresor-Rare-FICHE-ENT-JPEG-FINAL-1570516720.jpg

Globalink International
Number of positions : 1
Type of contract : Full time
Location : Cascavelle
Profile : Woman / Man
Experience : More than 4 to 6 years
Study level : Degree (Bachelor Degree...)
Salary : More than Rs 25,000 to 30,000
Languages :
BUSINESS SECTOR : Chemical, pharmaceutical, cosmetic and plastic industries
Moderated by : Globalink
 
 
JOB DESCRIPTION
CUSTOMER CARE EXECUTIVE

Job brief

We are looking for an ambitious Customer Care Executive, expert in customer service, providing high-level customer service for our organisation.

Responsibilities

• Handle phone, internet and face to face interactions with customers (on-site or off-site).
• Handle clients’ appointments
• Manage client adjustments, claims, quotations, credit applications and process customer orders.
• Network with all departments involved in customer orders, processing and support.
• Support sales and development departments
• Handle and escalate customer issues by making use of his/her conflict resolution and negotiation skills to defuse these situations.
• Update database
• Create Customer Care Protocol based on the company’s values for every customer interaction.
• Analyse and make decisions based on customer care data (purchasing habits, returns, and complaints to make adjustments to their customer care strategy as necessary.
• Analyse the communication cycle between the staff and customers using client relationship management software.
• Hire and train customer care staff, create and implement training programs together with the HR.
• Make sure all customer care meets established company standard leading through coaching and discipline.
• Handle in due time customer queries in terms of: refund request, product information, appointment requests and or not limited to, correspondences through social medias.
• Handle annexed tasks that may be assigned from time to time as per the company’s exigencies

Skills

• Proficient in Microsoft Office and have a working knowledge of client relationship management software.
• Sales oriented
• Strategic thinker who is able to use data and their years of customer service experience to create effective customer care strategies.
• Possess excellent communication and listening skills.
• Being flexible
• Using initiative
• Being confident and focused
• Being professional and courteous
• Resolving problems quickly

Requirements

• An associates degree in business administration, Sales & Marketing or communication studies.
• Proven experience as Customer Care Executive

Working hours
Office hours from Monday to Friday

Salary
Average basic salary Rs 25,000 + Travel allowance

Applying
• Candidates who meet the profile must send a detailed CV to: hr@globalink.co.il

Our luxury brands:

Our brands website:
https://tresor-rare.com/
https://www.gratiaecosmetics.com/en/
https://opatra.com/
https://www.golden-curl.com/

Email : hr@globalink.co.il

Contact : Globalink

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